Service Standards for Host Companies
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 - In our dealings with you we will act ethically, respect your privacy and confidentiality and work collaboratively with you to provide a safe working environment for London Apprentices.
- Our recruitment and matching processes will provide you with the best available candidate we have in our database, or through our website advertising for this role, to meet the needs of your business. In most instances we will provide you with a shortlist of suitable candidates from which you can choose. If we do not have a suitable candidate for your business we will inform you of this and work with you to explore any alternative recruitment methods.
- Our support of London Apprentices placed with you will involve creating a personalised supervision plan for each to maximise the potential for a successful apprenticeship. It will involve regular visits, monitoring their off the job training performance, and assisting you to resolve any work performance issues. We will also assist them to resolve conflicts that may arise with their work colleagues.
- We arrange the Training for the Apprentice and will organise enrolment with an appropriate training organisation. We will then continue to actively liaise with that training organisation to resolve any issues the Apprentice or you may have about the training arrangements.
- Our support of Host Companies involves regular contact to ensure the London Apprenticeship is running smoothly. We will attend to any performance issues within 24 hours of them being reported to us by you, the Host Company. We will also take care of the paperwork and relevant compliance requirements of the Apprenticeship.
- We will provide an induction training program to each London Apprentice before they start work with you, including a Handbook on how to succeed as a London Apprentice. This also includes a general Health & Safety induction.
- We will accept the return of a London Apprentice by you giving us two weeks written notice. We will seek to provide you with a replacement within that time if so required. We will pay the London Apprentice for 4 weeks, from the time notice is given, whilst we find a placement for them elsewhere as long as they have met their obligations under their employment contract.
- We will pay the London Apprentice accurately and on time based on the timesheet information you provide us.
- We will invoice you, the Host Company, accurately and on time and then debit your bank account within the timescales we have specified, all based on the timesheet information for the Apprentice provided by you.
- We will work with you at the time the London Apprentice is placed with you to develop an annual leave plan for each London Apprentice with the aim of providing them with annual leave in the year their entitlement for it accrues, and that fits with your business needs.
- We will provide you with a dispute resolution process to resolve issues where we have not met the Service Standards. We will seek to resolve disputes within two (2) weeks of you raising it with the Chief Executive Officer of LAC. We will waive our Service Fee whilst the dispute is being resolved.
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